Shipping Policy
SHIPPING POLICY
SUSTAINABLE AND EFFICIENT DELIVERY
We ship your order directly from our international warehouse. This allows us to offer a wide range of products that are often difficult to find locally. At the same time, this method helps to reduce transport costs and CO₂ emissions. By choosing Valero London, you not only enjoy great value but also a more sustainable way of shopping – without compromising on service or quality.
FREE SHIPPING – ALWAYS
We offer free delivery within the United Kingdom & Ireland, regardless of the order amount. Your order will be delivered right to your doorstep at no extra cost.
PROCESSING AND SHIPPING CONFIRMATION
As soon as your order is placed, we immediately get to work. Your order will be shipped within 1 to 3 business days. After dispatch, you will automatically receive an email with a Track & Trace code so you can easily follow your package. In most cases, you will receive the code almost immediately, otherwise within 48 hours.
DELIVERY TIME
The standard delivery time is 7 to 12 days. In some cases, such as around public holidays or during periods of high demand or extreme weather, delivery may take up to 28 days. Of course, we will keep you updated on the progress via your Track & Trace.
CHECK YOUR ADDRESS DETAILS
For fast and accurate delivery, it is important that your shipping address is entered correctly. If you notice an error, please let us know as soon as possible via the contact form or by email so that we can correct it in time.
CANCELLING AN ORDER
Would you like to cancel your order? Please contact us as quickly as possible. If your package has not yet been processed or shipped, we may still be able to cancel it. If the package is already on its way, you can return it in accordance with our Return Policy once you have received it.